After you have placed your order and paid for the goods, we will send an e mail confirming receipt of payment online. We will also provide details about your order and details about delivery. If you provided an accurate email address, this will be verified. Although we cannot guarantee availability of all ordered goods at all times, we will ship them as soon as possible.

All orders are packaged and shipped Monday through Friday. Most orders are shipped within two business days of the order date. Orders placed on weekends or on holidays are processed the next business day.

Your order processing could be delayed by 2 business days if we are unable or unwilling to process it due to incorrect or incomplete payment information. Orders that are not in stock may take up to 30 business days for processing and shipping.

For any questions regarding your order, we encourage you to print out or save a copy your payment information. If you find any errors in the information we have emailed you, please let us know immediately.

Shipping and Holding costs

Shipping Handling and shipping costs will be added to your order. This will depend on the total price of the items and, if delivery options are available, which option you choose.

The packing and shipping charges you will need to pay for orders within the United States will be shown on the screen before we confirm your order. If multiple items are part of a single order, we may send them separately. In this case, only one shipping charge will be applied.

Payments and refunds

By providing your payment card information, you agree to allow us or our payment service provider access to your card to make payment for the items you order, as well as any packing and shipping costs. We may also collect any other fees that we deem due under these terms. If applicable, refunds will be made only using the payment method (i.e. PayPal, Credit Card and/or the original payment method.

Account Verification

To avoid delays in processing your order, ensure that your billing addresses match the information from your credit card account. To confirm if your credit card statement has been sent to your home or work address since you moved recently, or if you are not sure, please contact your card-issuing banks using the 800 number found on the back.

Substitutes/ Non-Availability

Although we try to keep enough stock of goods on hand to meet demand, there are times when items may not be in stock or are unavailable from our suppliers. We will contact you in the event of such an issue and provide guidance to you on how to proceed. For example, you can have the item returned, replaced with a similar item or wait for the item to be back in stock. All items sold on this website are subjected to availability.


You will need to enter a valid email address in order to place an order. We will send you a confirmation email once your order has shipped. This allows you know when your shipment is on its way to the address that was specified. No matter how many items are ordered, you will only be charged one delivery fee. Please see the “Packaging and shipping costs” section above.

Notifications of errors

You must inspect each delivery immediately upon receipt. You should immediately contact us if you suspect that an item was sent in error.

You have the right to cancel your online purchase and get your money back

You have 14 days to cancel any items you’ve ordered from us within the order total. Any such return must be received within 14 days from the date of your cancellation. For more information, see “How to Return Items”. All items must be returned in the same condition they were received, including any hygiene seals. If you do not seal items that are suitable for return due to hygiene or health protection reasons, you may lose your right of cancellation.

Items damaged

We will replace, repair or refund any item that is damaged upon receipt.

How do I return an item?

Contact the Health and Wellness of Carmel Natural Pharmacy to return damaged items. Follow the instructions in the Returns Note that was included with your delivery.

Return to the Store

Any item you order online from the Health and Wellness of Carmel Natural Pharmacy can be returned. Your item(s) must be returned within 14 days after receipt of your order total. To allow our store to process your returns, you must bring your shipping label.


Your refund will not process until we have received your goods back. The refund will be processed to the original payment card. It may take up to 5-7 days for your card to credit your account.
Any postage paid will be refunded.